PR book On-line Readings in Public Relations by Michael Turney
Public relations and marketing were initially distinct
©2001 Michael Turney Table of contents PR class home page About the author

The recent trend is to emphasize the similarities between marketing and public relations and to have them become increasingly intertwined in the workplace. But, until 30 years ago, public relations and marketing were usually considered totally separate disciplines.

Both marketing and public relations went through such dramatic growth and evolution during the first half of the twentieth century that at least one business historian has referred to this period as their "teen-age years." They both experienced surprising growth spurts and, as they gained increasing influence in the business world, they experimented with new strategies and frequently flexed their muscles as they adjusted to what they were becoming and tried to project a positive and confident self-image.

As marketing and public relations expanded their spheres of activities and as they became more aggressive in communicating with more and more and ever-larger publics, they often ended up talking to the same publics, and they sometimes used the same techniques to do it. But, even when their actions appeared to be similar to outsiders such as the consuming public, the practitioners themselves knew that their two disciplines were conceptually very different. Many took pride in these distinctions and were quick to explain them to anyone who asked. Ray Simon, for instance, expressed them very concisely in his second edition of Public Relations: Concepts and Practices when he wrote:

"Marketing and public relations ... both are major external functions of the firm and both share a common ground in regard to product publicity and consumer relations. At the same time, however, they operate on different levels and from different perspectives and perceptions.

The traditional view ... is that marketing exists to sense, serve, and satisfy customer needs at a profit.

Public relations exists to produce goodwill in the company's various publics so that the publics do not interfere in the firm's profit-making ability."

The majority of public relations practitioners and marketers alike would have accepted this distinction without too much quibbling. And, if asked to highlight the differences between their professions, marketers and public relations practitioners would have probably come up with something like the following table.



Marketing


Public relations

Marketing promotes the transfer of goods and services from the producer and provider to the consumer.Public relations helps an organization and its publics adapt mutually to each other.
Marketing's immediate goal is sales.Public relations' immediate goal is mutual understanding or positioning of the organization with its publics.
Marketing's implicit goal is profit.Public relations' implicit goal is positive perceptions and predispositions.
Marketing's measure of success is the number of sales and/or the revenue it generates.Public relations' measure of success is expressed public opinion or other evidence of public support.



Marketing and public relations met different needs.

That doesn't mean there was harmony or total cooperation between the two professions. There's always been some degree of tension and competition between public relations and marketing people, especially when it came to questions of which discipline ought to be dominant or which contributed more to their parent organization's well-being. They also competed for sometimes scarce internal resources and for public attention.

Some companies and organizations used only one of these disciplines. Others used both. The degree to which they used them, and the specific ways in which they used them varied from organization to organization based on the organization's purpose, size, and unique organizational history. However, some general observations can be made.


If an organization was not-for-profit
--e.g., if it was a government agency, community service organization, non-profit health care facility, etc.-- and it saw its primary goal as serving the public ...


If an organization was a business
and profit was its over-arching goal ...

With few exceptions these patterns remained fairly constant through the post-World War II boom years of the 1950s and `60s. Businesses and non-profits alike increased their public relations and marketing efforts. Existing public relations and marketing departments expanded, and new ones were created. More people were hired to fill these new positions and salaries began an upward spiral. Both disciplines experienced explosive growth but, for the most part, it was a matter of doing more of the same in same old ways. In most organizations the two disciplines continued to be separate well into the 1970s or even later.

Things aren't quite so clear today.

Even though lexicographers assert that the definitions of marketing and public relations remain the same and theorists say their underlying premises and goals haven't changed, the practical reality is that the working relationship between marketing and public relations has changed dramatically. So have their relative scope and influence within organizations and even the names they call themselves. A number of these changes are addressed in the linked readings listed below.


Table of contents Further reading on
PR and marketing blended
Further reading on
Integrated Marketing Communication
Further reading on
Changing names of PR
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22 Sept 2001